Privacy Policy

Last updated: 10 May 2026

This policy explains how UK After Death Cleaners ("we", "us", "our") collects, uses, stores, and protects personal information when you use our website or contact us about our services. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

UK After Death Cleaners is the data controller for personal information collected through this website. To contact us about data protection matters:

Email: help@ukafterdeathcleaners.uk
Phone: 0333 567 2514

2. What Information We Collect

We collect personal information you provide directly to us, including:

• Name
• Email address
• Phone number
• Postcode or service address
• Details of the service you are enquiring about
• Any additional information you include in your message

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, and pages visited. This is used for security and anti-spam purposes only.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry or quote request
• Arrange and carry out services you have requested
• Send you a quote or follow-up communication
• Comply with legal obligations
• Protect our website from spam and abuse (IP-based rate limiting)

We do not use your information for unsolicited marketing. We will not sell, rent, or share your personal data with third parties for marketing purposes.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

• Legitimate interests — responding to enquiries and preventing fraud and spam
• Contract performance — where you have requested a service from us
• Legal obligation — where we are required to retain records by law

5. How Long We Keep Your Data

Enquiry and contact form data is retained for up to 2 years from the date of last contact, after which it is securely deleted. If a contract for services is formed, relevant records may be retained for up to 6 years in accordance with HMRC requirements.

6. Third Parties

We use the following third-party services that may process your data on our behalf:

• Hostinger — our web hosting provider. Your data passes through their servers when you submit a form.
• Email service provider — used to deliver contact form submissions to our inbox via SMTP.

We do not use Google Analytics or any other analytics or advertising tracking on this website.

7. Cookies

This website uses one session cookie, set automatically by PHP. It stores a temporary security token (CSRF token) used to validate contact form submissions. It contains no personal information, is not used for tracking or advertising, and is deleted when you close your browser.

No third-party cookies are set by this website.

8. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (subject to legal retention obligations)
• Restriction — ask us to limit how we use your data
• Objection — object to processing based on legitimate interests
• Portability — request your data in a machine-readable format
• Withdraw consent — where processing is based on consent, you may withdraw it at any time
• Complain to the ICO — you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113

To exercise any of these rights, please contact us at help@ukafterdeathcleaners.uk. We will respond within one month.

9. Data Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption, and our contact form includes multiple anti-spam protections including session token validation, timing checks, IP-based rate limiting, and honeypot detection.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website after changes are published constitutes acceptance of the updated policy.